The idea is wonderful, in fact the products, menus, instructions, packaging, even their customer service are all awesome. What’s not wonderful is their shipper. I shall explain.
I decided to try Hello Fresh upon the recommendation of a friend who used the service. I ordered on a Wednesday the week before and picked the following Tuesday as my first delivery day.
Week 1: Well, Tuesday came and went and no delivery. It was raining heavily, so I blamed it on the weather. However nothing came on Wednesday either. I called in to their customer service and was told my order was somehow canceled and were very apologetic. They said my next delivery would arrive the following Tuesday as planned.
Week 2: The following Tuesday came, and once again no delivery. I called in to their customer service again, and was told my order was delayed and would arrive on Wednesday. They even gave me a $16 credit on the following week’s order for my inconvenience.
On Wednesday, when I finally received my order I was pleasantly surprised with how well everything was packaged and organized.
I ordered 2 meals per week for a family of 4.
Each meal was in its own sub-box and the meats were under the boxes between two ice packs.
The meal turned out great and aside from the snafu I was pleased.
Week 3: On Tuesday, I am excitedly waiting my recipe and ingredients as I was planning on making this for dinner. I had received an email that my delivery was on its way in the morning and I thought–Yes, they finally will get it to me on time today! No. They didn’t. My order did not arrive on Tuesday as promised. On Wednesday mid-day I received an email stating my order would not arrive on time that Wednesday but would come on Thursday. I called in to customer service only to discover my order had indeed been delivered an hour earlier. However, I had to make other plans for dinner and realized this company, albeit its offering, was undependable so I canceled my subscription.
Hello Fresh, no Goodbye Fresh. I am now on the search for another company that can offer the same service but on time!!